Frequently Asked Questions

Please check our FAQ section below before contacting us as you may find your answer below.

Login FAQ’s.

How do I login to the Members Area?

You can login to the Reiki Store Members Area by clicking on the Login link at the top of any page. You will need to use the correct Username and Password that you chose when you first registered as a new member, to login and access the members area.

How do I Reset My Password?

If you have forgotten your password or would simply like to change and update your current password you can do it by first clicking on the Login link at the top of any page.

STEP 1: Just below the Login form you will see a Lost Your Password Link. Click on the link to go to the reset your password form and follow the instructions to reset your password.

STEP 2: Add your Reiki-Store.com registered username or email address to the form and then press the Get New Password button. 

Step 3: Now go to your email inbox and look for an email from the Reiki Store with your change your password confirmation link. If you do not receive the email from us within 5 minutes, please refresh your email inbox (send and receive) and check your Junk or Spam folder in case it has been filtered by mistake by your email system.

Click on the link inside the email to be taken to a reset your password page on Reiki-Store.com.

Please Note: You MUST choose a strong password to protect the integrity of your membership account. Your password MUST be at least 10 characters long and should include upper and lower case letters, at least 1 number and a symbol like a $ sign for example.

If you try to reset your password, using a simple to guess password it will not work.

Alternatively, you can contact the team at the Reiki-Store.com via our contact form on the contact page and ask us to create a new secure password for you.

Please Note: It may take us up to 24 hours to reset your password for you.

Where are the Links on a Mobile Device?

If you are using a Smart Phone, Tablet or iPad you will see the (Hamburger Icon) menu with all the links at the top right hand corner of your device. See image below.

Members FAQ’s.

How do I access my Reiki Course?

As long as you are logged in to the Reiki Store, you can access any of the Reiki courses you have purchased via the Reiki Courses link at the top of any page.

Once you are on the Reiki Courses page simply scroll down and locate the course you have purchased and then click on the associated GREEN Members Access button to be redirected to the Reiki course homepage where you can begin or continue your study.

How do I access the RMT Toolkit?

As long as you are logged in to the Reiki Store, and you have purchased an RMT Toolkit membership you can access the RMT Toolkit Members area via the Reiki Practice Builder link at the top of any page.

Once you are on the Reiki Practice Builder page simply scroll down and locate the RMT Toolkit section and then click on the associated GREEN Members Access button to be redirected to the RMT Toolkit Members Homepage where you can access your purchase.

How do I access the Take Your Practice Online with Zoom Course?

As long as you are logged in to the Reiki Store, and you have purchased the Take your practice online with Zoom course membership you can access the Take your practice online with Zoom course Members area via the Reiki Practice Builder link at the top of any page.

Once you are on the Reiki Practice Builder page simply scroll down and locate the Take your practice online with Zoom course and then click on the associated GREEN Members Access button to be redirected to the Take your practice online with Zoom Members Homepage where you can begin or continue your study.

How do I access the FREE Reiki Practice Builder Courses?

As long as you are logged in to the Reiki Store, and you have registered to get FREE access to the complimentary Reiki Practice Builder courses you can access the FREE Reiki Practice Builder courses via the Reiki Practice Builder link at the top of any page.

Once you are on the Reiki Practice Builder page simply scroll down and to the bottom of the page and then click on the associated GREEN Members Access button to be redirected to the Course Members Homepage where you can begin or continue your study.

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General Course FAQ’s.

How much time do I have to complete my course?

You will have full access to any of the Reiki Store courses or Training Programs that you have purchased for as long as you need in the future.

We offer Lifetime Membership on all our Home Study Courses and Training Programs. This means you can study at your own pace, and there is no deadline for completion.

You can also come back at anytime in the future even after you have completed the course or program and review all or just parts of any of the courses or programs you’ve purchased. You can also go through the entire course orprogram again as a refresher.

Are there any Course Prerequisites?

Our Reiki courses and training programs are open to all – regardless of your background or experience level. We will clearly state if there are any requirements or prerequisites for any of our courses you maybe considering enrolling in.

We always strive to make sure our content is clear and easy to follow – with helpful checkpoints and refreshers for students who are new to Reiki.

Can I study your courses in my country?

We are based on the UK, but you can study our courses from any country as long as you have access to the internet.  All courses are accessed via a web browser. We are an International Training School.

I can't complete my order?

If you are having issues with your payment, please try to open the page in a different browser or from a different device.  If you are still having issues, please send us an email detailing what is happening when you try to purchase one of our courses.

Is there any course work?

This will depend on the course you have enrolled in. Some courses do have coursework. If a course has coursework, it will be clearly stated in the course information page.

You can work at your own pace and take as long as you need based on your own personal commitments.